We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
To expedite your request, please include the following when you contact us by sending email to email@example.com:
Can I still return items if they are defective / damaged?
1. You can only return items that are undamaged, have the original packaging attached.
2. Custom neon signs cannot be returned or exchanged.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 15 busineess days to make returns. You must send back and postmark your return packages within 15 business days after the purchase date. No returns made after 15 busineess days from the purchase date will be accepted.
2. Shipping is free on your 1st return for any order. You must use the shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within 15 busineess days from the purchase date.
3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 15 business days of the purchase date. There are two ways:
① you can use the shipping label we provided and pay a $ 14.99 shipping fee , which will be deducted from your refund.
② you can use your own shipping method and at your own cost.
How do I make a return?
1. Sign into your Shopify account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 15 business days from the purchase date.
*The shipping label we provide only works if you are shipping within the US.
We will send a new sign if your sign is damaged / defective when you receive the sign. You don't need to return or exchange the original sign.
1. Refunds will be processed within 7 business days after we receive your package. The refund will be issued to your original payment account, as per your request. Your refund will require an additional 3-5 business days to process. Thank you for your patience and understanding.
2. The original shipping fee and insurance are non-refundable.
You can always contact us for any additional questions at firstname.lastname@example.org