Help and FAQs

1. What colors do NEON lights come in?
We have Green/ Blue/ Aqua/ Yellow/ Purple/ White/ Red/ Peach Pink/ Orange. Red & Blue and White & Blueare the most popular and brightest colors.

2. What if my sign not lighting or arrives damaged?
Our neon light have a one-year warranty. If any damage occurs during transportation or the light cannot be lit normally due to quality problems. Despite the care and attention we give to packaging and ensuring the safe arrival of your sign, unforeseen circumstances during the shipping process can damage the package contents. In the rare event that your sign arrives broken, please do not hesitate to contact us immediately and our customer team will keep in touch with you within 24 hours. 💡We will replace you with a new product for free or if you prefer a full refund.
3. Is this sign for outdoor use?
-Indoor use only

4. How long does it take to Process & Delivery?
Please allow us to process your order within 1-3 business days and deliver your order in the fastest estimated 10-25 business days after that.

5. Cancel & Return policy?
Your Order: Please contact us quoting your order number. If you want to change the order information, please provide the item you want to change to so that we can follow up.

Custom order: Since our works are custom made, please understand we only accept quality related return and no order cancellation is allowed after 24 hours grace period.

💡Please note that any orders that have processed, already been packed or shipped, cannot be modified, recalled and cancelled. 

6. Can you create my business logo/design or custom style? And how much does a custom sign cost?
We accept custom styles provided by customers, you can build the style you need, and the custom is more distinctive. (However, due to the computer monitor, there may be color differences.

Our custom made neon lights are very affordable. Sign cost varies depending on sign size and design complexity. Use the custom product page to get a price, or email our team

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